In these Terms of Service, the following definitions apply:
Consumer: a natural person acting for purposes outside their trade, business, or profession.
Company: JT Brand Operations LLC, operating under the trade name Estelle & Ruby.
Distance contract: a contract concluded via the website without simultaneous physical presence.
Return Policy: our policy governing returns, exchanges, and refunds, as stated separately on our website.
Company name: JT Brand Operations LLC
Trade name: Estelle & Ruby
State of formation: Wyoming, United States
Principal office address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
EIN: 98-1917000
Customer service email: info@estelleandruby.com
These Terms apply to every offer and distance contract concluded through our store.
By placing an order, the customer agrees to these Terms.
If mandatory consumer laws in the customer’s state or country provide additional protections, those rights remain unaffected.
All offers are subject to availability and may be withdrawn or amended at any time.
Product descriptions, images, and specifications are provided for informational purposes. Slight variations may occur due to screen settings, manufacturing variations, or product updates.
Prices are displayed in the selected currency and include applicable taxes only where required and stated at checkout.
Shipping fees and any additional costs are clearly communicated before checkout.
The contract is concluded once the customer completes checkout and payment is successfully processed.
An order confirmation will be sent by email.
We reserve the right to refuse, cancel, or limit orders in cases of suspected fraud, stock errors, pricing mistakes, or other legitimate business reasons.
Returns, exchanges, and refunds are governed by our Returns & Refunds Policy as published on our website.
If a product arrives damaged, defective, or incorrect, please contact us promptly at info@estelleandruby.com with your order number and clear photos of the issue.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
Estimated delivery times are provided for convenience only and are not guaranteed unless expressly stated otherwise.
We will ship orders within the timeframe stated at checkout or in our Shipping Policy. If no shipping timeframe is stated, orders will be shipped within 30 days of purchase unless a longer period is agreed. If we cannot ship on time, we will notify you and, where required by law, offer the option to consent to the delay or cancel for a refund.
Customers are responsible for providing accurate shipping details.
Risk of loss or damage passes to the customer upon delivery to the shipping address provided, to the extent permitted by law.
For orders shipped outside the United States, import duties, taxes, customs clearance fees, and similar charges may apply.
Unless otherwise stated, such charges are the responsibility of the customer.
We are not responsible for delays caused by customs processes or for additional charges imposed by local authorities.
We aim to provide products that match their description and arrive in acceptable condition.
This does not cover normal wear and tear, accidental damage, misuse, improper storage, or improper handling.
If you believe there is a problem with your item, please contact us within a reasonable time after discovering the issue.
To the fullest extent permitted by law, our liability is limited to the amount paid for the product giving rise to the claim.
We are not liable for indirect, incidental, special, or consequential damages, except where such limitation is prohibited by law.
Payments are processed via secure third-party payment providers.
We do not store full payment card details on our own servers.
We reserve the right to refuse or cancel transactions where fraud or unauthorized activity is suspected.
All content, branding, designs, text, images, logos, and other materials on this website are the property of JT Brand Operations LLC or its licensors and may not be reproduced, distributed, or used without prior written permission.
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.
Any disputes arising out of or relating to these Terms shall be resolved in the competent courts of Wyoming, unless applicable consumer law requires otherwise.
